Despina · Support
Despina Support
Email us: [email protected] (reply within 2 business days).
- How do I cancel? iPhone: Settings → [your name] → Subscriptions → Despina → Cancel. Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Despina → Cancel. In the app, Settings → Manage subscription opens the same page. Cancel before the trial ends and you won't be charged.
- Refunds: Apple or Google processes payments, so request refunds from them: reportaproblem.apple.com or Google Play → Order history.
- I paid but didn't get credits: Settings → Restore purchases. If that doesn't work, send us your store receipt.
- Generation failed. Did I lose credits? Credits are refunded automatically on error, timeout or cancellation.
- Why was my request refused? Unsafe content, photos of public figures or other people, and photos that appear to show a child are refused; no credits are charged.
- Reporting content: Tap Report on the result or post. If your photo was used without permission, choose "This is me / no consent" or email us; the content is hidden pending review.
- How do I delete my account and data? In the app, go to Settings → Delete account → confirm. Your account, shared images, likes and credit records are deleted immediately; purchase records we must keep by law are retained for the legal period. Without the app, email [email protected] from your account's email address with the subject "Delete my account"; we verify your identity and delete it within 30 days. Deleting your account does not cancel your subscription; cancel it in your store account. Details: Privacy Policy.